FAQ

USB Display Adapter

Driver Installation Guide & Support

📋 Quick Start Guide

This comprehensive guide will help you install the USB Display Adapter driver on your computer. Follow the step-by-step instructions below for a successful installation.

USB Display Adapter Installation Manual

📖 Overview

This guide provides step-by-step instructions for installing the USB Display Adapter driver on your computer. Please follow these instructions carefully to ensure proper installation and functionality.

💻 System Requirements

  • Compatible with Windows and macOS systems
  • USB 3.0 port required
  • Internet connection for driver download
  • Administrator privileges for installation

⬇️ Driver Download

1Access the Download Website

  1. Visit the official website: https://www.mct.com.tw/
  2. Navigate to the download section by clicking: Download → Driver
  3. Select the USB driver that corresponds to your computer's operating system
  4. Click to start the download

Driver Download Website Interface

🔧 Installation Instructions

⚠️ Important Notes Before Installation

  • Disconnect the device: Please ensure you disconnect the USB 3.0 Display Adapter from the USB port before starting the installation
  • Remove previous drivers: Please uninstall any previously installed drivers before installing the new version
  • System permissions: You may need to approve system extensions and provide administrator permissions during installation
     

     

🍎 For macOS Users

Security and Privacy Settings

macOS has introduced new security mechanisms for third-party extensions. You will need to:

1Grant Permissions

When prompted, click "Allow" or "Agree" in the verification interface

 

2Access Security & Privacy

Go to System Preferences → Security & Privacy

 

3Screen Recording Permissions

If you don't see privacy options during installation, manually go to System Preferences → Security & Privacy → Privacy → Screen Recording

 

4Unlock Settings

Click the lock icon and enter your password to make changes

 

5Allow the Driver

Ensure the USB Display Driver is in "Allow" status

Installation Process

  1. Follow the driver installation prompts
  2. After system restart, connect the product
  3. When "USB Display Device" connection request appears, click "Allow"
  4. When "DJTVirtualDisplayAgent APP" appears, click "Allow this device to read screen"
  5. Complete the driver installation by clicking "Activate USB Display Driver" in the USB Display Device settings

🔧 Troubleshooting

Driver Uninstallation (if needed)

If you need to uninstall the driver:

1Disconnect the Device

Remove the USB 3.0 Display Adapter from the USB port

2Uninstall Command

Click "Uninstall USB Display Driver" to remove the previous driver

3Enter Password

Provide your administrator password when prompted

 

4Wait for Completion

Wait for the "Process completed" message to appear

5Restart

Restart your computer to complete the uninstallation

Common Issues

  • No display after installation: If the screen doesn't show content after installation, try unplugging and reconnecting the device
  • Privacy options not visible: If you don't see privacy options during installation, manually navigate to System Preferences → Security & Privacy → Privacy → Screen Recording

🎧 Need Additional Support?

If you continue to experience issues after following these instructions, please contact our technical support team or visit our website for additional resources.

Visit Support Website

📚 Additional Resources

  • Official website: https://www.mct.com.tw/
  • Driver downloads and updates available on the website
  • Technical documentation and FAQs

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